- From Monday to Sunday
You may return your headphones within 30 days of receiving your order. To be eligible for a return, the headphones must be in their original condition, unused, and in the original packaging. If the headphones show signs of wear or damage, we reserve the right to refuse the return. Please ensure that all accessories, manuals, and any promotional items are included in the return package.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 2 business days with further instructions. Please do not send your headphones back without receiving confirmation from us first, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned headphones, we will inspect them to ensure they meet our return eligibility criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We do not offer direct exchanges. If you wish to exchange your headphones for a different model or color, you must first return the original item and then place a new order for the desired headphones. This process ensures that we can manage inventory effectively and provide you with the best possible service.
If you receive headphones that are damaged or defective, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be defective, we will arrange for a replacement or refund at no additional cost to you. Please do not return damaged items without prior approval, as this may complicate the resolution process.
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 2 business days for a response to your inquiries.
